Support
Something wrong? Just write to us.
Contact
[email protected]We usually reply within two business days. English, 中文, 한국어 and 日本語 are all fine.
Include these and we can skip a round trip
- Device and iOS version (Settings › General › About)
- App version (bottom of BOMUL's settings screen)
- What you tapped, what you expected, what happened instead
- For anything visual, attach the exported photo or a screen recording
Permissions
- Camera
- Used for the viewfinder and capture. Decline it and you can still import from your library and edit.
- Microphone
- Used only while recording video. Decline it and video still records, silently.
- Photos
- Used to import originals and save results. BOMUL reads only what you pick and never scans or uploads your library.
Content updates
- How do I get new filters?
- Settings › Check for content updates. It is the only place the app makes a network request; skip it and the app stays fully offline.
- The update failed
- Try again on another network. If it still fails, send us the message shown on the settings screen. Filters you already have are unaffected.
Purchases
- Do I pay again on a new phone?
- No. Re-download with the same Apple Account, or share it with your household through Family Sharing.
- Refunds
- App Store purchases are handled by Apple. Request a refund at reportaproblem.apple.com.
Known limits
- No image in the Simulator
- The iOS Simulator has no camera input, so you get a branded placeholder viewfinder. Library import, editing and recipes still work.
- The phone gets warm in 4K
- Long 4K recordings heat the device and iOS may throttle it. Switching to 1080p noticeably reduces this.